Privacy Policy

This Privacy Policy explains how Big Sky Balancing collects, uses, discloses, and protects information when you visit bigskybalancing.com or submit a service inquiry. It applies to this website and does not replace privacy terms contained in a separate service agreement.

1. Information we collect

Information you provide

When you use the contact form, we collect the information you choose to provide, including:

• First and last name.
• Phone number and email address.
• Vehicle or equipment information.
• Your message and description of the requested service or issue.

Website and device information

When you use the website, our systems and service providers may automatically process information such as browser and device type, approximate location, pages viewed, referring page, interaction data, timestamps, IP address, and diagnostic or security information.

Cookies and similar technologies

We use Google Analytics to understand website traffic and usage. Google Analytics may use first-party cookies, including _ga and related cookies, to distinguish visitors and sessions. You can control or delete cookies through your browser settings.

2. How we use information

We use information to:

• Respond to inquiries and communicate about requested services.
• Evaluate possible repair, cleaning, balancing, or replacement needs.
• Operate, maintain, secure, and improve the website.
• Measure website performance and understand how visitors use the site.
• Prevent spam, fraud, abuse, and other harmful activity.
• Comply with legal obligations and protect our rights, customers, and business.

3. Google Analytics and reCAPTCHA

We use Google Analytics for website measurement. Google may process device, browser, usage, cookie, and approximate-location information under its own privacy terms.

Our contact form uses Google reCAPTCHA v3 to help detect automated spam and abuse. The reCAPTCHA script is requested when you interact with the form, and Google’s Privacy Policy and Terms of Service apply to that service.

4. How we disclose information

We may disclose information:

• To employees and authorized users who need it to respond to an inquiry or provide service.
• To providers that support website hosting, analytics, spam prevention, email delivery, error monitoring, security, and business operations.
• When required by law, legal process, or a valid government request.
• When reasonably necessary to investigate misuse, prevent harm, enforce agreements, or protect legal rights.
• As part of a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate safeguards.

We do not sell contact-form submissions for money, and we do not use the information submitted in the contact form for targeted advertising.

5. Data retention

We retain contact submissions and related communications for as long as reasonably necessary to respond, maintain business records, resolve disputes, enforce agreements, and meet legal, tax, accounting, or security obligations. Analytics and service-provider data may be retained according to the applicable provider settings and policies.

6. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system can be guaranteed to be completely secure, so please do not send sensitive financial, government-identification, medical, or account-password information through the contact form.

7. Your choices and privacy rights

You may choose not to submit the contact form and may contact us by phone instead. You may also control cookies through your browser and can use Google’s available analytics opt-out tools.

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal data. You may also have rights concerning the sale of personal data, targeted advertising, or profiling. To submit a request, contact us using the information below. We may need to verify your identity before completing a request.

8. Children’s privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

9. External websites

The website may link to services or websites that we do not operate. Their privacy practices are governed by their own policies, and we encourage you to review them.

10. Changes to this policy

We may update this Privacy Policy as our practices or legal obligations change. We will post the revised policy on this page, update the “Last updated” date, and provide additional notice when required by applicable law.

11. Contact us

Questions or privacy requests may be sent to:

Big Sky Balancing
328 Greenwood Ave, Billings, MT 59101
[email protected]
(406) 860-1410